Initialization of automated workflows
US11588760B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jul 4, 2019 |
| Grant date | Feb 21, 2023 |
| Priority date | — |
| Expiry date | Jun 22, 2040 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2038
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A company may implement automated workflows for convenience of users or to reduce support costs. For example, allowing a user to change an address using an automated workflow may be faster or less expensive than with a human agent. In some instances, a first communications session may be started between a first user and a second user. During the first communications session, one or more communications may be processed to select an intent of the first user and a value of an information item communicated by the first user. An automated workflow may be selected to continue assisting the first user, and the first user may be transferred to a second communications session with the automated workflow. The automated workflow may be initialized with the value of the information item that was provided during the first communications session so that the first user does not need to repeat information.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.