Predictive communications system
US11856140B2 · kind B2 · utility
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179References
22Claims
0Family size
Assignee
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Key dates
| Filing date | Mar 7, 2022 |
| Grant date | Dec 26, 2023 |
| Priority date | — |
| Expiry date | Apr 23, 2042 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5158
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A computer implemented method and computer system for generating outbound calls in a call center in which a plurality of agents are to communicate respectively with outside parties through the outbound calls. The method includes determining a number of agents available for outbound calls, determining phone numbers respectively corresponding to the outside parties, creating an ordered list of calls corresponding to the phone numbers and periodically generating new call attempts by automatically dialing the phone numbers at a dynamic rate, wherein a number of new call attempts is based on a predictive algorithm.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.