Customer request routing system based on customers and agents
US12381981B1 · kind B1 · utility
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5Claims
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Key dates
| Filing date | Feb 4, 2025 |
| Grant date | Aug 5, 2025 |
| Priority date | — |
| Expiry date | Feb 4, 2045 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q50/01
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A customer contact center system configured to utilize analysis to match a customer with an agent, the contact center system comprising a contact center, a request handler electronically connectable to one or more customer devices and configured to handle customer requests sent to the contact center routing system; and a customer footprint updater in communication with the request handler and electronically connectable to a third-party electronic network connectable to the one or more customer devices.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.