System and method of distributing outbound telephony services over a computer network
US6587557B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Sep 7, 1999 |
| Grant date | Jul 1, 2003 |
| Priority date | — |
| Expiry date | Sep 7, 2019 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2027
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A system and method of distributing outbound telephony service including voice communications over a computer network is provided. The system includes a master call center, including a computer telephony integration (CTI) system and a digital communication server, located at a first location. The system further includes at least one distributed call center, including a distributed CTI system and a digital communications server, located at at least one remote location. The system is configured to connect at least one connected party with whom voice communications are established at a distributed call center over a local telephone line and then route the voice communications to at least one call center agent interfacing the master call center over a computer network, such as the Internet. The method begins by linking a master call center to at least one distributed call center over a computer network. Next, at least one call list group is distributed to the distributed call center. Then, an outbound call campaign is initiated at the distributed call center over standard, voice telephone lines. Upon reaching a live, “connected” party, the connected call is routed to at lea…
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.