Method and system for automating the creation of customer-centric interfaces
US7379537B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Aug 13, 2002 |
| Grant date | May 27, 2008 |
| Priority date | — |
| Expiry date | May 21, 2025 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M15/00
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A method and system for automating the creation of customer-centric interfaces includes a customer-centric interface system automatically creating a customer-centric interface, a collection engine, a customer language engine, a task frequency engine, a customer structure engine, and a customer performance engine. The collection engine collects a plurality of customer intention information. The customer language engine utilizes the customer intention information to create customer-centric menu prompts using the customers own terminology and action specific object words. The task frequency engine determines a frequency of occurrence for the tasks for which the customers contact the customer-centric interface and orders the tasks within the customer-centric interface. The customer structure engine determines how the customers relate the tasks together and groups the tasks according to task relationships. The customer performance engine tests the customer-centric interface and modifies the customer-centric interface for optimal performance.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.