John M. Martin
63Patents
20h-index
23Co-inventors
84Inventor score
Filing activity: Mar 21, 2000 → Jul 10, 2015
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7936861B2 | Announcement system and method of use | Emerging Cross-Sectional Technologies | 254 | Active |
| US7383170B2 | System and method for analyzing automatic speech recognition performance data | Physics | 227 | Expired |
| US8175253B2 | System and method for automated performance monitoring for a call servicing system | Electricity | 208 | Active |
| US8229102B2 | System and method for providing customer activities while in queue | Electricity | 197 | Active |
| US6697460B2 | Adaptive voice recognition menu method and system | Emerging Cross-Sectional Technologies | 72 | Expired |
| US6792096B2 | Directory assistance dialog with configuration switches to switch from automated speech recognition to operator-assisted dialog | Electricity | 68 | Expired |
| US6778643B1 | Interface and method of designing an interface | Physics | 65 | Expired |
| US6714631B1 | Method and system for an automated departure strategy | Electricity | 65 | Expired |
| US6842504B2 | System and method for the automated analysis of performance data | Electricity | 57 | Expired |
| US6853722B2 | System and method for automating customer slamming and cramming complaints | Electricity | 53 | Expired |
| US7065201B2 | Telephone call processing in an interactive voice response call management system | Electricity | 42 | Expired |
| US7043435B2 | System and method for optimizing prompts for speech-enabled applications | Electricity | 42 | Expired |
| US7246062B2 | Method and system for voice recognition menu navigation with error prevention and recovery | Physics | 37 | Expired |
| US7450698B2 | System and method of utilizing a hybrid semantic model for speech recognition | Electricity | 35 | Active |
| US7076049B2 | Method of designing a telecommunications call center interface | Physics | 33 | Expired |
| US7242751B2 | System and method for speech recognition-enabled automatic call routing | Electricity | 31 | Expired |
| US7224790B1 | Method to identify and categorize customer's goals and behaviors within a customer service center environment | Electricity | 28 | Expired |
| US7627096B2 | System and method for independently recognizing and selecting actions and objects in a speech recognition system | Physics | 26 | Active |
| US7724889B2 | System and method for utilizing confidence levels in automated call routing | Electricity | 25 | Active |
| US7272222B2 | System and method for processing complaints | Electricity | 22 | Expired |
| US8401851B2 | System and method for targeted tuning of a speech recognition system | Physics | 20 | Active |
| US7512545B2 | Method, software and system for developing interactive call center agent personas | Physics | 20 | Active |
| US7379537B2 | Method and system for automating the creation of customer-centric interfaces | Electricity | 19 | Expired |
| US7146383B2 | Method and system for an automated disambiguation | Emerging Cross-Sectional Technologies | 16 | Expired |
| US7110949B2 | System and method for analysis and adjustment of speech-enabled systems | Electricity | 16 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.