System and method of utilizing a hybrid semantic model for speech recognition
US7450698B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Jan 14, 2005 |
| Grant date | Nov 11, 2008 |
| Priority date | — |
| Expiry date | Jan 22, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/2011
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A method for processing a call is disclosed. The method receives a speech input in connection with a call and transforms at least a segment of the speech input into a first textual format. The method also generates a first list of entries based, at least partially, on a consideration of the first textual format, the first list comprising at least one action with a corresponding confidence level and at least one object with another corresponding confidence level, selects an entry of the first list having a higher corresponding confidence level, outputs a second textual format. The method further generates a second list based, at least partially on consideration of the selected entry and the second textual format and suggesting a routing option for the call based on the selected entry and a pairing entry in the second list having a high corresponding confidence level.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.