System and method for securing transactions in a contact center environment

US7523859B2 · kind B2 · utility

Assignee

• Cisco Technology, Inc. · US

Inventors

• Labhesh Patel · San Francisco, US
• Shmuel Shaffer · Palo Alto, US
• Cullen Jennings · San Jose, US
• Shantanu Sarkar · San Jose, US

Key dates

• Filing date: Sep 25, 2007
• Grant date: Apr 28, 2009
• Expiry date: Sep 25, 2027

Classification

• Technology area (CPC G): Physics
• CPC primary: G06Q20/382
• WIPO field: IT methods for management
• WIPO sector: Electrical engineering

Abstract

A system and method for protecting confidential user information employed in an electronic transaction. The system and method provide for associating an expiration time/time period, use or other use-limiting authorization indicator with a credit card or other user information to be transferred to a user information recipient, in conjunction with a product/service payment or other business transaction with a hosted contact center. Embodiments of the invention further provide for forming a limited-use indicator, such as a use-limiting token, by associating a transaction agent indicator and a use-limiting indicator with the user information, and for verifying a limited use indicator received from a contact center agent and determining according to such indicator, in addition to any ordinary verification that might also be conducted, whether the use limitation has been met and whether the transaction should be authorized in accordance with the use limitation.