Call tracking using SIP presence mechanism
US7668303B2 · kind B2 · utility
4Cited by
25References
34Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Aug 31, 2004 |
| Grant date | Feb 23, 2010 |
| Priority date | — |
| Expiry date | Mar 2, 2027 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/4509
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A method and apparatus are provided for processing a call within an automatic contact distributor between a caller of the call and the automatic contact distributor. The method includes the steps of assigning a call identifier to the call when it arrives at the automatic contact distributor and transferring a call registration message from a resource of the automatic contact distributor to a tracking server of the automatic call distributor to register a presence of the call at the resource using the assigned call identifier.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.