Patent · US Active

Method and system for communicating with an automatic call distributor system agent

US7706522B2 · kind B2 · utility

25Cited by

16References

43Claims

0Family size

Assignee

Cisco Technology, Inc. · US

Inventors

Shmuel Shaffer · Palo Alto, US
Labhesh Patel · San Francisco, US
Joseph F. Khouri · San Jose, US
Gebran Chahrouri · Menlo Park, US

Key dates

Filing date	Dec 13, 2004
Grant date	Apr 27, 2010
Priority date	—
Expiry date	Feb 22, 2029

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2207/20
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for communicating with an automatic call distributor system agent includes communicating through a communications link with a first agent of a plurality of agents associated with an automatic call distributor (ACD) system. The plurality of agents are able to receive user calls distributed by the ACD system. The user calls comprise requests for service. The method includes receiving an audible state command from the first agent through the communications link and changing the state of the first agent with respect to the ACD system in response to the audible state command.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.