Contact center
US7769161B1 · kind B1 · utility
33Cited by
7References
10Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 17, 2003 |
| Grant date | Aug 3, 2010 |
| Priority date | — |
| Expiry date | Jun 25, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/4234
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
One problem faced by contact center providers is how to most effectively balance limited contact center resources against the need to provide good customer service. The present invention addresses this problem by enabling a contact center to use external resources such as freelance contact center agents and media servers. This is achieved in such a way that those external resources are controlled by the contact center and their use is effectively transparent to end users of the contact center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.