Patrick Hession
14Patents
6h-index
15Co-inventors
55Inventor score
Filing activity: Dec 10, 2003 → Dec 27, 2011
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7457404B1 | Methods of monitoring communications sessions in a contact centre | Electricity | 64 | Expired |
| US8849907B1 | System and method for notifying participants of topics in an ongoing meeting or conference | Electricity | 34 | Active |
| US7769161B1 | Contact center | Electricity | 33 | Active |
| US7403607B2 | Directing contacts between an end user and a contact center agent | Electricity | 12 | Active |
| US9024993B2 | System and method for automatically managing participation at a meeting or conference | Electricity | 8 | Active |
| US7796747B1 | Method and system for management of queues in contact centers | Electricity | 6 | Active |
| US8121269B1 | System and method for automatically managing participation at a meeting | Electricity | 3 | Active |
| US8934477B2 | Routing of web-based contacts | Electricity | 3 | Active |
| US9247070B2 | Method of operating a contact center | Electricity | 1 | Active |
| US7519626B2 | Management of contacts in a network of contact centers | Emerging Cross-Sectional Technologies | 1 | Expired |
| US8224922B1 | Work flow engine for controlling delivery of media treatments to customer contacts | Electricity | 1 | Active |
| US7912209B1 | Managing statistical information in a contact center | Physics | 0 | Active |
| US8036370B2 | Directly contactable call center agents | Electricity | 0 | Active |
| US8929533B2 | Peer to peer contact center | Electricity | 0 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.