Patent · US Active

Method and system for recording automatic call distributor calls

US7848510B2 · kind B2 · utility

70Cited by

22References

26Claims

0Family size

Assignee

Cisco Technology, Inc. · US

Inventors

Shmuel Shaffer · Palo Alto, US
Labhesh Patel · San Francisco, US
Robert T. Bell · Bountiful, US
Shantanu Sarkar · San Jose, US

Key dates

Filing date	Jul 22, 2005
Grant date	Dec 7, 2010
Priority date	—
Expiry date	Oct 6, 2029

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/382
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method for recording automatic call distributor calls includes receiving from a caller a call for distribution to one of a plurality of agents and distributing the call to a first agent of the plurality of agents for handling. The method includes creating a call signature associated with the call for recording verification and recording communications of the call to a recording file. The method also includes embedding the call signature in the recording file.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.