Directly contactable call center agents
US8036370B2 · kind B2 · utility
0Cited by
6References
14Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Dec 10, 2003 |
| Grant date | Oct 11, 2011 |
| Priority date | — |
| Expiry date | Jun 3, 2026 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/551
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Contact centers typically have an entry process to receive incoming contacts and distribute those appropriately amongst agents associated with the contact center. This entry process is often complex and time consuming. This invention allows users of the contact centre to reach a particular agent without undergoing the entry process. This is achieved without compromising security or giving away details about the agents.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.