Patent · US Active

Voice portal to voice portal VoIP transfer

US8200189B2 · kind B2 · utility

1Cited by

0References

17Claims

0Family size

Assignee

Verizon Patent and Licensing Inc. · US

Inventors

Prashant Desai · Land O' Lakes, US
Juan Vasquez · Tampa, US
Mayuresh Mohan Hegde · Coppell, US
Parind S. Poi · Lewisville, US

Key dates

Filing date	Jun 19, 2008
Grant date	Jun 12, 2012
Priority date	—
Expiry date	Apr 13, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2215/202
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A method includes receiving at a voice portal a telephone call from a caller and acquiring from the caller a billing telephone number. The method also includes determining, based on the billing telephone number, that the telephone call should be transferred to a specific call center; identifying an exchange number for the specific call center; assembling a refer message based on the billing telephone number and the exchange number of the specific call center; and sending the refer message to a network device.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.