Work flow engine for controlling delivery of media treatments to customer contacts
US8224922B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | May 5, 2005 |
| Grant date | Jul 17, 2012 |
| Priority date | — |
| Expiry date | Dec 21, 2029 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2203/355
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
The present invention recognizes that there is a need to enable scripts or rules within workflow engines to be more dynamic, more easily created, more easily interpreted by other software entities and moreover to enable many different media types to be provided rather than only one such as voice. The present invention addresses this by making use of new types of web-based scripting applications such as VXML and SALT. One or more new commands are added to existing workflow engines to enable them to instruct media servers to access web-based instructions. Those web-based instructions are then executed at the media server to provide additional media treatment control.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.