Training, certifying, assigning and collaborating agents among multiple users
US8402070B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | May 30, 2003 |
| Grant date | Mar 19, 2013 |
| Priority date | — |
| Expiry date | Mar 19, 2029 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/018
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
Automatically accepting applications, and testing, training, certifying, assigning, allocating, controlling, and scheduling remote agents. An applicant (100) transmits an application to a remote agent center (RAC) (130) via a Communications Network (120). The application contains the person's profile, training, and experience. The RAC validates the skills via testing or third party confirmation, accepts the person as a remote worker, certifies the person's skill levels, and places the person in the remote worker pool. The remote worker can also obtain remote training on new or additional topics. The RAC evaluates the business demands of an external party, identifies remote workers with the needed skills who are available, and transmits the work at the appropriate time to the remote workers. The work is transmitted via or through the RAC. The external parties thus do not have to recruit, train, or test persons, or be concerned with staffing issues.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.