Patent · US Active

System and method for observing a communication session

US8442207B2 · kind B2 · utility

1Cited by

1References

17Claims

0Family size

Assignee

Verizon Patent and Licensing Inc. · US

Inventors

Mayuresh Mohan Hegde · Coppell, US
Parind S. Poi · Lewisville, US
Prashant Desai · Land O' Lakes, US
Juan Vasquez · Tampa, US

Key dates

Filing date	Mar 15, 2011
Grant date	May 14, 2013
Priority date	—
Expiry date	Sep 30, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5175
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

An approach is provided for initiating a service observing session by tracking a number of concurrent service observing sessions to an automatic call distributor, and selectively restricting the number of concurrent sessions based on a predetermined restriction criterion. Each of the service observing sessions is established for a user to monitor a voice call involving an agent.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.