Patent · US Active

Testing call routing

US8477909B2 · kind B2 · utility

1Cited by

2References

20Claims

0Family size

Assignee

Verizon Patent and Licensing Inc. · US

Inventors

Parind S. Poi · Lewisville, US
Prashant Desai · Land O' Lakes, US
Mayuresh Mohan Hegde · Coppell, US
Juan Vasquez · Tampa, US
Haridas Bhogade · Lakeland, US

Key dates

Filing date	Aug 16, 2010
Grant date	Jul 2, 2013
Priority date	—
Expiry date	Jul 29, 2031

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5166
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A device may automatically place a call to a call routing device based on one of a list of numbers or addresses. The call may be forwarded by the call routing device to a call agent device. The device may also establish a session with the call agent device to which the call is forwarded by the call routing device and automatically receive, from the call agent device, a message that includes an identifier for a virtual call agent. The device may extract the identifier from the received message, compare the extracted identifier to an identifier that is associated with the call, and determine whether the call routing device correctly forwarded the call based on the comparison.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.