Global logging and analysis system
US8873734B2 · kind B2 · utility
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20Claims
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Key dates
| Filing date | Mar 15, 2013 |
| Grant date | Oct 28, 2014 |
| Priority date | — |
| Expiry date | Mar 15, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5175
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
An event logging and analysis system and method are disclosed. The event logging and analysis system are described as being configured to analyze decisions made by a work assignment engine in a contact center, map the decisions to one or more events for a contact center entity, and storing information about the event in a buffer associated with the contact center entity, the information stored in the buffer describing how the new decision affected the contact center entity.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.