Robert C. Steiner
66Patents
13h-index
37Co-inventors
84Inventor score
Filing activity: Jul 7, 1997 → Mar 22, 2018
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US8761380B2 | Adaptive estimated wait time predictor | Electricity | 139 | Active |
| US6707903B2 | Automated workflow method for assigning work items to resources | Electricity | 125 | Expired |
| US8634543B2 | One-to-one matching in a contact center | Physics | 81 | Active |
| US5960382A | Translation of an initially-unknown message | Physics | 63 | Expired |
| US7949121B1 | Method and apparatus for the simultaneous delivery of multiple contacts to an agent | Emerging Cross-Sectional Technologies | 31 | Active |
| US7500241B1 | Method and apparatus for scheduling tasks | Physics | 26 | Active |
| US8234141B1 | Dynamic work assignment strategies based on multiple aspects of agent proficiency | Electricity | 22 | Active |
| US7949123B1 | Wait time predictor for long shelf-life work | Physics | 19 | Active |
| US8369324B1 | Variable compression queue | Electricity | 18 | Active |
| US8964958B2 | Grid-based contact center | Electricity | 18 | Active |
| US9569751B2 | Mechanism for creation and utilization of an attribute tree in a contact center | Physics | 15 | Active |
| US7239316B1 | Method and apparatus for graphically manipulating data tables | Emerging Cross-Sectional Technologies | 15 | Expired |
| US8094804B2 | Method and apparatus for assessing the status of work waiting for service | Physics | 15 | Active |
| US8738412B2 | Method and apparatus for supporting individualized selection rules for resource allocation | Physics | 13 | Active |
| US9154626B2 | Secret transfers in contact centers | Electricity | 13 | Active |
| US8634541B2 | Work assignment deferment during periods of agent surplus | Electricity | 11 | Active |
| US9930179B2 | Mechanism for work assignment in a graph-based contact center | Electricity | 10 | Active |
| US9401989B2 | Work assignment with bot agents | Electricity | 8 | Active |
| US7770175B2 | Method and apparatus for load balancing work on a network of servers based on the probability of being serviced within a service time goal | Electricity | 6 | Active |
| US8036682B1 | Apparatus and method for call center call-back | Electricity | 6 | Active |
| US8670550B2 | Automated mechanism for populating and maintaining data structures in a queueless contact center | Physics | 6 | Active |
| US6625718B1 | Pointers that are relative to their own present locations | Physics | 5 | Expired |
| US8767944B1 | Mechanism for status and control communication over SIP using CODEC tunneling | Electricity | 4 | Active |
| US10313526B2 | Mechanism for work assignment in a graph-based contact center | Electricity | 4 | Active |
| US9571644B2 | Contact advocate | Electricity | 3 | Active |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.