Grid-based contact center
US8964958B2 · kind B2 · utility
18Cited by
199References
20Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | May 20, 2009 |
| Grant date | Feb 24, 2015 |
| Priority date | — |
| Expiry date | Nov 7, 2032 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04L67/1001
- WIPO fieldDigital communication
- WIPO sectorElectrical engineering
Abstract
A grid-based contact center and method of managing tasks within such a contact center is provided. Nodes within the contact center are adapted to perform multiple tasks associated with the contact center, including the management of task assignment within the contact center. Accordingly, a truly distributed contact center is provided whereby the building blocks of the contact center include the use of nodes with a conference call SRTP based Operations, Administration, and Management system.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.