Agent matching based on video analysis of customer presentation
US9451087B2 · kind B2 · utility
4Cited by
5References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | Apr 16, 2012 |
| Grant date | Sep 20, 2016 |
| Priority date | — |
| Expiry date | Jun 24, 2033 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M2201/50
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
Systems and methods for routing and/or servicing contacts using video analysis of one or more video streams are provided. The systems and methods are particularly applicable to a contact center.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.