Mechanism for creation and utilization of an attribute tree in a contact center
US9569751B2 · kind B2 · utility
15Cited by
4References
20Claims
0Family size
Assignee
Inventors
Key dates
| Filing date | May 29, 2014 |
| Grant date | Feb 14, 2017 |
| Priority date | — |
| Expiry date | May 29, 2034 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q10/10
- WIPO fieldIT methods for management
- WIPO sectorElectrical engineering
Abstract
A graph database is described for use in connection with a contact center. The graph database includes a plurality of nodes and relationships that describe the operations, entities, personnel, and attributes in the contact center. Also included in the graph database is an attribute tree that enables a work assignment engine in the contact center to make proximity-based work assignment decisions.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.