Contact advocate
US9571644B2 · kind B2 · utility
3Cited by
3References
19Claims
0Family size
Assignee
Inventor
Key dates
| Filing date | Nov 20, 2013 |
| Grant date | Feb 14, 2017 |
| Priority date | — |
| Expiry date | Feb 12, 2034 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldTelecommunications
- WIPO sectorElectrical engineering
Abstract
A contact center work assignment engine communication system hosts a multi-functional contact advocate to manage communications and history for customers, including the ability to report issues, provide updates, identify and solve problems, store history, interface with contact center components, including agents and experts, creating a proactive automatic assistant for contact center customers.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.