Patent · US Active

System and method for intelligent task management in a workbin

US9674361B2 · kind B2 · utility

103Cited by

2References

21Claims

0Family size

Assignee

Genesys Telecommunications Laboratories, Inc. · US

Inventors

Herbert Willi Artur Ristock · Walnut Creek, US
Vidas Placiakis · Walnut Creek, US
Vitaliy Teryoshin · Daly City, US
Nikolay Korolev · Concord, US
Yevgeniy Petrovykh · Walnut Creek, US
Anand Pai Krishnanand Nitin · Foster City, US

Key dates

Filing date	Jun 29, 2015
Grant date	Jun 6, 2017
Priority date	—
Expiry date	Jun 29, 2035

Classification

Technology area (CPC H)Electricity
CPC primaryH04M3/5175
WIPO fieldDigital communication
WIPO sectorElectrical engineering

Abstract

Systems and methods are shown for organizing workbin tasks objects by priority, according to recent system conditions excluding objects that cannot presently be processed based on a workflow strategy or status data, and presenting remaining objects to an agent based on order of priority or workflow strategy.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.