Automatically suggesting responses to a received message
US9805371B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 1, 2016 |
| Grant date | Oct 31, 2017 |
| Priority date | — |
| Expiry date | Sep 1, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A user may respond to a request of another user by entering text, such as a customer service representative responding to a customer. Suggestions of responses may be provided to the responding user so that the responding user may use a suggested response instead of entering text to provide a response. Previous messages between the two users and other information may be used to determine an appropriate suggested response. A conversation feature vector may be determined from previous messages, and response feature vectors may be determined from the conversation feature vector. The response feature vectors may be used to determine an appropriate suggested response.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.