Method, medium, and system for responding to customer requests with state tracking
US9892414B1 · kind B1 · utility
Assignee
Inventor
Key dates
| Filing date | Aug 16, 2017 |
| Grant date | Feb 13, 2018 |
| Priority date | — |
| Expiry date | Aug 16, 2037 |
Classification
- Technology area (CPC G)Physics
- CPC primaryG06Q30/0617
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
Mathematical models and a state vector may be used to respond to a customer and perform actions for the customer, such as transmitting an API request to a server to update the customer's address. The mathematical models may include a message encoding model to generate a representation of a message received from a customer, a message generation model to generate a message to transmit to a customer, an API request model to generate an API request to transmit to a server, an API response encoding model to generate a representation of an API response, a state update model to update the state vector using another model output, and an action model to select an action to be performed. A mathematical model may process the state vector in determining an output, and an output of the mathematical model may also be used to update the state vector.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.