Mark Power
20Patents
13h-index
23Co-inventors
73Inventor score
Filing activity: Dec 30, 1999 → Sep 30, 2004
Most-cited inventions
| Patent | Title | Area | Cited by | Status |
|---|---|---|---|---|
| US7184540B2 | Personality based matching of callers to agents in a communication system | Electricity | 285 | Expired |
| US6970821B1 | Method of creating scripts by translating agent/customer conversations | Electricity | 258 | Expired |
| US6598021B1 | Method of modifying speech to provide a user selectable dialect | Electricity | 189 | Expired |
| US6959080B2 | Method selecting actions or phases for an agent by analyzing conversation content and emotional inflection | Electricity | 57 | Expired |
| US7369653B2 | Method of delivering enterprise data through a call center | Electricity | 35 | Expired |
| US7197132B2 | Adaptive transaction guidance | Electricity | 23 | Expired |
| US7003462B2 | Voice filter for normalizing an agent's emotional response | Electricity | 21 | Expired |
| US6308154A | Method of natural language communication using a mark-up language | Physics | 19 | Expired |
| US7058578B2 | Media translator for transaction processing system | Physics | 17 | Expired |
| US7151826B2 | Third party coaching for agents in a communication system | Electricity | 16 | Expired |
| US6804668B1 | Natural language agent for monitoring a threaded discussion | Emerging Cross-Sectional Technologies | 16 | Expired |
| US7085719B1 | Voice filter for normalizing an agents response by altering emotional and word content | Electricity | 16 | Expired |
| US7492888B2 | Method and apparatus for assigning priorities by applying dynamically-changeable business rules | Electricity | 14 | Expired |
| US7460659B2 | Best practices learning for agents in a communication system | Electricity | 13 | Expired |
| US6931119B2 | Apparatus and method for providing caller-specific data to agent station and for automatically launching corresponding application | Electricity | 13 | Expired |
| US6816733B1 | Tracking agent call processing locations in connection with an automatic call distribution system | Electricity | 8 | Expired |
| US6870926B2 | Method of optimizing call center resources based upon statistics | Electricity | 7 | Expired |
| US6885744B2 | Method of providing background and video patterns | Electricity | 7 | Expired |
| US6961419B2 | Contact center data integration with enterprise applications | Electricity | 7 | Expired |
| US6868153B2 | Customer touch-point scoring system | Electricity | 0 | Expired |
Source: USPTO / EPO open patent data. Inventor disambiguation is heuristic; counts are objective bibliographic measures.