Patent · US Active

System and method for dynamic call diversion

US10171672B2 · kind B2 · utility

0Cited by

2References

14Claims

0Family size

Inventors

Cliff Bell · Menlo Park, US
Daniel Stoops · Powell, US
Sergey Fedorov · Moraga, US
Herbert Willi Artur Ristock · Walnut Creek, US
David Beilis · Sherwood Park, CA
Adrian Lee-Kwen · Schreiber, CA

Key dates

Filing date	Feb 2, 2018
Grant date	Jan 1, 2019
Priority date	—
Expiry date	Feb 2, 2038

Classification

Technology area (CPC H)Electricity
CPC primaryH04M2203/651
WIPO fieldTelecommunications
WIPO sectorElectrical engineering

Abstract

A system includes a contact center to provide an interaction between a customer and an agent workstation of the contact center. A contact center network connects a call from a mobile device to an interactive voice response application. A mobile engagement platform collect authentication information from the mobile device to authenticate a customer using the mobile device. A short message service platform sends a link to connect the mobile device to a mobile application. The mobile engagement server authenticates the customer of the mobile device for the mobile application based on the collected authentication information.

Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.