Third-party service for suggesting a response to a received message
US12039545B2 · kind B2 · utility
Assignee
Inventors
Key dates
| Filing date | Mar 10, 2023 |
| Grant date | Jul 16, 2024 |
| Priority date | — |
| Expiry date | Mar 10, 2043 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A third-party service may be used to assist entities in responding to requests of users by determining a suggested response to a received communication. The third party service may receive a request from a first entity, such as via an application programming interface request, that includes a message in a conversation. A conversation feature vector may be computed by processing the message with a first neural network. A suggested respond to the message may be determined by processing the conversation feature vector with a second neural network. The third-party service may then return the suggested response for use in the conversation. The third-party service may similarly be used to assist other entities in responding to requests of users.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.