Automatically responding to a request of a user
US9715496B1 · kind B1 · utility
Assignee
Inventors
Key dates
| Filing date | Sep 1, 2016 |
| Grant date | Jul 25, 2017 |
| Priority date | — |
| Expiry date | Sep 1, 2036 |
Classification
- Technology area (CPC H)Electricity
- CPC primaryH04M3/5183
- WIPO fieldComputer technology
- WIPO sectorElectrical engineering
Abstract
A user may request assistance or information using natural language, such as by speaking or entering a text. A response may be automatically determined to the request of the user be performing semantic processing to understand the request and formulate an appropriate response. A response may be automatically determined, be computing features from the request, using the features to select a node of a graph corresponding to the request, and then causing an action to be performed to provide a response to the user. For example, the action may include providing information to the user, requesting further information from the user, or connecting the user with a customer service representative.
Source: USPTO / EPO open patent data. Objective bibliographic and citation counts.